Celebrate World Bee Day 2020! From 20 May to 30 June 2020, we'll donate 10% of all sales to Bees for Development

FAQs


What countries do you deliver to?

We ship to anywhere in the world!

When will you despatch my order?

We try our very best to post orders either on the day you ordered or the next working day. We'll e-mail you to tell you if this hasn't been possible and when we will be posting your order out.

How much is delivery?

We offer free shipping for all orders over £30.00.

For orders below £30.00, shipping is calculated by weight starting from £2.50 for orders in the UK and £4.95 for orders elsewhere in the world.

When will I get my order?

We send UK orders via Royal Mail First Class so you should expect to receive your order in 1-2 working days.

We ship orders to the rest of the world via Royal Mail's standard delivery service. You should expect to receive your order between 6-14 working days. This may vary depending on the customs regime in your particular country!

To keep costs down, we use an untracked service - if you'd like a tracked/signed for service, please e-mail hello@bluecoppice.com and we'll organise it for you.

***Please note that due to the current Coronavirus pandemic, we cannot guarantee these times. At the time of writing, we are aware that deliveries have been stopped in some areas. We advise that you check the current guidelines in your country before placing an order to avoid disappointment.***

Can I cancel my order?

If you've made a mistake, you can cancel your order before your packs are dispatched - just email us on hello@bluecoppice.com as soon as possible. 

What about returns?

if you have any problems with the packs, such as printing faults, please e-mail us on hello@bluecoppice.com within 14 days of delivery and we'll do everything possible to resolve the issue. 

If we can't resolve your issue and you wish to return any part of your order, you are responsible for return postage costs. We will refund the cost of the items where they are returned in their original condition. Returns must be received within 30 days of delivery.

Why should I sign up for marketing?

We send email newsletters out every 3-6 weeks. You'll get advance notice of new designs, technical hints and tips and special subscriber discounts.

If you'd like to unsubscribe, just click on the link at the top of the newsletter or drop us a line at hello@bluecoppice.com and we'll take you off the list.

What do you do with my personal data?

We keep your name, address and other contact details (like your email and phone number) on our system to help us give you a better service and deal with any problems. For example if there's a delay in shipping your order or we've spotted a mistake on a chart you've ordered, we'll email you to let you know.

We'll only send you marketing newsletters and emails if you've agreed to receive them.

We use third-party services from Google Analytics and Facebook to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to different parts of the website so we can improve our service. This information is processed in a way that does not identify individuals. We don't provide Google or Facebook with any of the personal data you give to us.

We don't share your personal data with any third parties.

We don't store any payment details or credit card details you use for your purchase - that's all securely handled by the payment providers we use.

If you ever want us to destroy the personal information you've previously given us, please email us on hello@bluecoppice.com and we'll be happy to do so. 

I've given you my details in writing - what happens with that piece of paper?

If you've given us your contact details on one of our sign-up sheets at a show, workshop or exhibition, thank you!

On the next working day (or the first working day after the event is over), we put your details into our system and the piece of paper you've written on is securely destroyed.