New! Bramble Thicket collection now available

FAQs


Do you ship to my country?

Yes. We ship to anywhere in the world - and if you spend over £40.00, it’s free!

When will you despatch my printed booklet/material pack order?

We try our very best to post orders within 2-3 working days. We'll e-mail you to tell you if this hasn't been possible and when we will be posting your order out.

How much is delivery?

We offer free shipping for all orders over £40.00.

For orders below £40.00, shipping is calculated by weight starting from £2.50 for orders in the UK and £4.95 for orders elsewhere in the world.

Shipping rates do not include customs charges. Please note you may be required to pay additional charges on delivery depending on your country's regulations. Please check your local customs information for details.

When will I get my printed booklet/materials pack order?

We send UK orders via Royal Mail First Class so you should expect to receive your order in 1-2 working days.

We ship orders to the rest of the world via Royal Mail's standard delivery service. You should expect to receive your order between 6-14 working days. This may vary depending on the customs regime in your particular country!

To keep costs down, we use an untracked service - if you'd like a tracked/signed for service, please e-mail hello@bluecoppice.com and we'll organise it for you. Please note that this will typically incur an additional cost.

How do the digital downloads work?

If you've ordered a digital download/s, you'll receive an email with the download link/s shortly after payment. Click on the link and you'll be taken to a webpage where you'll be able to download the digital file/s as PDFs. 

Please note that you'll only be able to download the files once. If you experience problems, please contact us on hello@bluecoppice.com - we'll be able to tell you if the file has already been downloaded, which means it'll already be on your computer. A quick search of your files should find it!

Additional materials (for example, the sequins for the Fish Tales Pin Drum) are not available if you've chosen a digital download. We're happy to provide information on stockists - just send us a message on hello@bluecoppice.com.

Can I cancel my order?

If you've made a mistake with a printed booklet order, you can cancel your order before your packs are dispatched - just email us on hello@bluecoppice.com as soon as possible. 

We cannot process refunds for digital downloads after you have downloaded the files. 

What about returns?

if you have any problems with the packs, such as printing faults, please e-mail us on hello@bluecoppice.com within 14 days of delivery from Blue Coppice and we'll do everything possible to resolve the issue. 

If we can't resolve your issue and you wish to return any part of your printed booklet order, you are responsible for return postage costs. We will refund the cost of the items where they are returned in their original condition. Returns must be received within 30 days of delivery from Blue Coppice.

We cannot process refunds for digital downloads after you have downloaded the files. 

I’ve ordered a free chart but you’ve asked me for credit card details - why?

You will be asked for payment details or credit card details when ordering a free chart. This is part of the checkout system and helps limit fraudulent orders. We don’t take any payments for the free charts and we don’t store these details. Just like when you are paying for a chart, the details are securely encrypted and we have no access to them. 

Why should I sign up for marketing?

We send email newsletters out every 3-6 weeks. You'll get advance notice of new designs, technical hints and tips and special subscriber discounts.

If you'd like to unsubscribe, just click on the link at the top of the newsletter or drop us a line at hello@bluecoppice.com and we'll take you off the list.

What do you do with my personal data?

We keep your name, address and other contact details (like your email and phone number) on our system to help us give you a better service and deal with any problems. For example if there's a delay in shipping your order or we've spotted a mistake on a chart you've ordered, we'll email you to let you know.

We'll only send you marketing newsletters and emails if you've agreed to receive them.

We use third-party services from Google Analytics and Facebook to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to different parts of the website so we can improve our service. This information is processed in a way that does not identify individuals. We don't provide Google or Facebook with any of the personal data you give to us.

We don't share your personal data with any third parties.

We don't store any payment details or credit card details you use for your purchase - that's all securely handled by the payment providers we use.

You will be asked for payment details or credit card details when ordering a free chart. This is part of the checkout system and helps limit fraudulent orders. We don’t take any payments for the free charts and we don’t store these details. Just like when you are paying for a chart, the details are securely encrypted and we have no access to them. 

If you ever want us to destroy the personal information you've previously given us, please email us on hello@bluecoppice.com and we'll be happy to do so. 

I've given you my details in writing - what happens with that piece of paper?

If you've given us your contact details on one of our sign-up sheets at a show, workshop or exhibition, thank you!

On the next working day (or the first working day after the event is over), we put your details into our system and the piece of paper you've written on is securely destroyed. No one else has access and we do not sell or pass on your details to any third parties.